Casino / Mobile
This page sets out the legal framework that governs your account, your transactions and the content you access through 63 slot. Availability depends on local law and is limited to eligible regions — read these terms before opening or continuing to use your account.
Your use of 63 slot — from the first login through every deposit made via Maya, GrabPay or InstaPay — is governed by these terms. They set out what we collect, what we store, how long we keep it, and what choices you can make about your account data. We do not apply a single global standard: where Philippine law imposes a stricter or different requirement, that requirement applies to accounts held by eligible Philippines residents. Transactions processed through local payment rails such as InstaPay carry a reference number generated at the point of transfer; that reference is the record we use when you raise a query. Accounts that remain inactive for an extended period are subject to the data-retention schedule described in the Trust section below. If a section of these terms conflicts with a mandatory provision of local law, the local law provision controls. We update this page when our practices change; the revision date at the foot of the page reflects the current version. If you have questions about any clause before completing an action in your account, reach our policy support channel before proceeding.
These terms cover your account directly. Third-party services — including payment processors and external network operators — operate under their own terms, which we do not control.
Login credentials, session management and account-level permissions are fully within the scope of this policy. Actions you take after authentication — game selections, wallet movements — are recorded under your account and subject to these terms.
Deposits and withdrawals processed through Maya, GrabPay or InstaPay generate a transaction reference that falls within our records policy. The payment network's own terms govern the transfer leg outside our platform; we hold only the confirmation record on our side.
Game content supplied by studios available in the lobby — including titles from Bigtime Gaming, PlayStar, PG Soft and JDB — is accessed under the licence terms those providers hold. Our policy covers how you reach and interact with that content, not the content's internal mechanics.
Links to external pages, wallet apps or verification partners fall outside this policy the moment you leave our domain. We are not responsible for those services' data practices. Review each third party's own terms before sharing information with them.
You have specific, actionable choices under these terms — not just passive acknowledgements. After logging in, the Account section displays the personal details currently held against your profile; you can review them there at any time without contacting support. If a detail is incorrect — a name spelling, a registered mobile number or a linked wallet identifier — you can request a correction through the in-account form or by raising a ticket with our policy support channel. Transaction records, including every InstaPay or Maya deposit reference, are accessible from the Transaction History tab in your account dashboard. For records older than the visible history window, submit a written request through the support channel and we will provide what we hold within the period local law requires. If you want to understand how a specific piece of data is used, ask through the same channel — we will respond to the specific question, not send a copy of this page.
Open the Transaction History tab in your account after login. Every deposit and withdrawal reference — including InstaPay confirmation numbers — is listed there with date and status.
If your registered name, mobile number or linked e-wallet identifier is wrong, use the correction form inside Account Settings or raise a support ticket. We update confirmed corrections within the period our process allows.
For any clause you want explained before taking action in your account, contact our policy support channel directly. Responses address your specific question; we do not redirect you back to this page without an answer.
You may request full account closure through the support channel. We will confirm what data is retained post-closure under our legal obligations and what is deleted, and we will process the request within the window local law sets.
For legal and policy matters — corrections, data questions, account-closure requests — these are the direct channels. General game or wallet queries can go through the main support line; policy-specific requests should use the dedicated contact paths below.
Submit a ticket through the Help section of your account. Mark the subject as a policy or data matter so it routes to the right team. Include your transaction reference number if the query relates to a specific deposit or withdrawal.
Send policy questions to the support address listed in the Contact section of your account dashboard. Include your registered mobile number and the relevant account action so we can locate your record without additional back-and-forth.
For questions you need answered before completing an account action, the live chat channel in your account is available during operating hours. Policy-related chats are flagged and followed up with a written summary to your registered email.
63 slot applies account-level security measures to every session, from login through to payment confirmation. What we collect, how long we keep it and who can access it are governed by these terms and, where applicable, Philippine law.
We use session cookies to keep your login active and functional cookies to remember your account preferences — for example, the lobby filter position you last used. You can manage cookie settings through your browser. Analytics cookies that track aggregate behaviour are disclosed in the cookie notice linked at the foot of every page.
Login sessions are protected at the account level. If we detect an action inconsistent with your normal account behaviour — such as a login from an unrecognised device paired with a large wallet movement — we may require re-verification before the action completes. The verification step is shown in your account at that point.
Transaction records, including Maya, GrabPay and InstaPay deposit references, are retained for the period Philippine law requires for financial records. Account profile data is kept while your account is active and for the legally required period after closure. You can request a summary of what we hold by submitting a ticket through the Help section.
To request a correction, deletion or data portability action, contact the policy support channel with your account identifier and a description of the specific change. We will confirm receipt and provide a timeline based on the nature of the request and any legal hold that applies.
These are the questions account holders most often raise about the legal terms, data practices and rights that apply to their 63 slot account.
These terms apply to accounts accessed from eligible Philippines regions. Access and eligibility depend on local law. If a mandatory Philippine law provision conflicts with any part of these terms, the local law provision takes precedence for accounts in those regions.
Open the Transaction History tab in your account after login. Each deposit entry shows the date, amount and the reference number generated at the point of transfer. If the entry you need falls outside the visible history window, submit a support ticket and we will retrieve the record.
Yes. If your registered name, mobile number or linked wallet identifier is wrong, you can request a correction through Account Settings or by raising a policy support ticket. Include the correct detail and your account identifier so we can locate and update the record efficiently.
Transaction records and the account profile data required by Philippine financial regulations are retained for the legally mandated period after closure. Data that is not subject to a legal hold is deleted. You can request a written summary of what we keep and for how long through the policy support channel.
The transfer leg outside our platform is governed by GrabPay's or InstaPay's own terms, not by these terms. We hold the confirmation record on our side — the reference number your account shows after a successful deposit. For disputes about the network transfer itself, contact the relevant payment provider directly.
Submit a ticket through the Help section of your account, mark it as a data request and include your registered mobile number or email. We will confirm receipt and respond with what we hold within the timeframe Philippine law requires for such requests.