Casino / Mobile
These Terms & Conditions set out the rules that apply when you access your 63 slot account, make transactions through Maya, GrabPay or InstaPay, and use the games and services on this platform. Reading them before you proceed helps you understand exactly what we expect from you and what you can expect from us.
By creating an account and proceeding to use any part of this platform — whether you are browsing the slot lobby, funding your wallet via Maya or GrabPay, or placing a bet through InstaPay — you agree to be bound by these Terms & Conditions. We update these terms from time to time. When we do, the revised version is published here, and your continued use of the account after that date means you accept the changes. We will not send a separate notification for minor adjustments, so checking this page regularly is your responsibility. Where access and eligibility are concerned, availability of this platform depends on local law and is limited to eligible regions where local law permits. If you are accessing from a location where use of this service is restricted or prohibited, you are responsible for knowing and following the rules that apply to you. These terms are governed by the rules of the jurisdiction in which the platform operates, and any dispute will be handled through the contact paths we publish in the support section of this page. Payment references — including your Maya, GrabPay and InstaPay transaction reference numbers — remain part of your account record and may be used as supporting evidence in any account query or dispute process.
Maya transactions fall under these terms. Keep your reference number; it is the primary identifier in any account query.
GrabPay deposits are processed under the same account rules. Your transaction history in the account dashboard shows the status.
InstaPay transfers follow the same policy terms. If a transfer is not reflected, raise it through the support contact listed below.
These Terms & Conditions apply to a defined set of account actions and platform areas. Understanding the boundary helps you know where these rules hold and where separate terms or third-party conditions take over.
Login, registration and session management fall fully under these terms. Any account suspension, lock or restriction is governed by the rules stated here.
Deposits and withdrawals processed through Maya, GrabPay and InstaPay are covered. Your account wallet balance and transaction records are maintained under this policy.
The game lobby — including slot titles and live tables from studios like PG Soft and JDB — is covered. Game-specific rules shown in-game apply alongside, not instead of, these terms.
External payment processors, mobile networks and device operating systems operate under their own separate terms. We are not responsible for those third-party conditions, only for what happens within your 63 slot account.
These Terms & Conditions are not one-sided. They also set out what you can do — from checking your own account records to asking us to correct an error. Your transaction history is visible in the account dashboard after login; that includes every Maya, GrabPay and InstaPay entry with its reference number, date and amount. If any detail looks wrong, you can raise a correction request through our support channel. You may also ask us to explain how a specific policy clause applies to your account. We do not require a formal legal process for routine account queries — the support contact paths below are the right starting point. Where a dispute cannot be resolved through support contact, the applicable jurisdiction rules in these terms define the next step. Your rights here are real and actionable; start with the account dashboard, then contact support if you need to go further.
Open your account dashboard after login to see all transaction records, including Maya and GrabPay entries. Reference numbers are shown on each entry.
If your registered details are inaccurate, contact support with your account ID and the correction needed. We will follow the verification steps shown in the account settings.
If a clause in these terms is unclear, send your question through the support contact listed in the Support section below. We will respond with a plain explanation.
For transaction disputes or account access issues, contact us directly. Have your transaction reference number — from your Maya, GrabPay or InstaPay receipt — ready when you write in.
If you have a question about any part of these Terms & Conditions, or need to raise a concern about your account, the paths below are where to start. Have your account ID and, where relevant, your payment reference number ready before you write in.
Open the support chat from your account dashboard. This is the fastest path for transaction queries — include your Maya, GrabPay or InstaPay reference number in your first message.
For written records or more detailed policy questions, send your query by email through the contact address shown in your account settings. We respond in writing to every email.
The help centre inside your account dashboard covers the most common Terms & Conditions questions, including what happens when a transaction is pending or disputed.
These Terms & Conditions describe not just rules for your behaviour but also how we handle your account data and security. Your account details are stored and managed in line with the retention policy stated here — we keep transaction records for as long as required under the applicable jurisdiction rules, and you can request a summary of what we hold by contacting support. Session cookies are used to keep your account active while you are logged in; you can manage cookie settings in your browser, though doing so may affect account functionality. Account security — including login credentials and wallet link authentication — is your responsibility on your side, and ours on the platform side. We do not share your account data with studios like Bigtime Gaming or PlayStar; they supply game content only and have no access to your personal account record. If you want to update the contact details tied to your account or request a change to how your data is used, start with the account settings page or contact support directly.
Transaction records, account logs and identity details are retained under the applicable jurisdiction rules. You can request a record summary through the support contact paths listed on this page.
Session cookies keep your account active while you browse. Browser cookie settings can be adjusted, but disabling them may affect how your account dashboard displays and functions.
Keeping your login credentials secure is part of your agreement under these terms. Report any suspected unauthorised access immediately through the support chat in your dashboard.
To request a correction to your account data or ask about how a policy change affects you, use the email contact in your account settings. Written requests receive written responses.
These are the questions we hear most often about the Terms & Conditions. Each answer relates directly to how these terms work on your account.
Yes, these terms apply to all accounts where access is permitted under local law. Availability depends on local law and eligible regions. If your location restricts use of this service, it is your responsibility to follow the rules that apply where you are.
The updated version is published on this page. Your continued use of the account after publication means you accept the revised terms. We recommend checking this page regularly. We may notify you of significant changes through your account dashboard message centre.
Yes. These terms cover all transactions processed through Maya, GrabPay and InstaPay. If a transaction is incorrect or missing, open the support chat from your account dashboard and include your transaction reference number. That reference is the key identifier for any dispute.
You can request a summary of the account data we hold by contacting support through the email address shown in your account settings. We will respond with a record of what is stored and how long it is retained under the applicable jurisdiction rules.
No. Studios such as PG Soft and JDB supply game content to the lobby only. They have no access to your personal account record, your wallet balance or your transaction history. That data stays within your 63 slot account.
Contact support immediately through the chat in your account dashboard. Report the issue with your account ID and any transaction reference numbers that look unfamiliar. Under these terms, reporting promptly is required so we can investigate and act on your account.